IRONSCALES has three detection sensitivity settings that control how aggressively emails are filtered. These are managed by Constant Edge on your behalf — contact us if you’d like anything adjusted.
Adaptive AI Spam Hygiene
IRONSCALES uses AI to identify spam senders across your organisation’s mailboxes. When activated, it flags emails from unrecognised senders as potential spam. Legitimate senders can be allowlisted so their emails aren’t caught.
| Level | Description |
|---|---|
| Relaxed | Only the most obvious spam is blocked. Best if you rarely encounter spam issues. |
| Balanced | Recommended. A smart default that balances detection accuracy with minimal disruption. |
| Aggressive | Catches more spam, including subtle or suspicious messages. May result in some legitimate emails being flagged. |
IRONSCALES Community Sensitivity
IRONSCALES cross-checks incoming emails against reports from thousands of other organisations. If enough other companies have flagged the same email as malicious, an incident is created automatically.
| Level | Description |
|---|---|
| Low | Requires more external organisations to report the email before an incident is created. Fewer incidents to review. |
| Medium | A moderate balance between detection and noise. Good for most organisations. |
| High | Fewer external reports needed to trigger an incident. Better for high-risk industries (finance, defence) but generates more incidents to review. |
Account Takeover Sensitivity (Microsoft 365 only)
This setting monitors for signs of compromised accounts in your organisation, such as unusual login activity or suspicious email behaviour.
| Level | Description |
|---|---|
| Relaxed | Only escalates incidents with strong account takeover indicators. Fewer false positives. |
| Balanced | Recommended. Balanced detection that catches strong suspicions while keeping false positives low. |
| Aggressive | Uses additional indicators and a lower threshold. More sensitive but may generate more false positives. |
Need help with IRONSCALES?
We deploy, manage, and support IRONSCALES anti-phishing protection for businesses worldwide. If you need expert help securing your inbox, we’d be happy to help.
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