Yes, administrators can exclude mailboxes from backup if they choose.


By default, CloudAlly will retain backup data indefinitely even if a user is deleted. If you would like to delete backups for employees that leave, this can also be done in a few different ways:


  1. Administrators can manually delete the backup as part of the offboarding process, or
  2. Backups will be auto-archived when a license is removed / site is deleted, and a retention limit may be set in your backup task's settings for auto-archived backups. After checking the box in the screenshot below, you can configure CloudAlly to delete any auto-archived backup data after the specified number of days:



CloudAlly supports the GDPR right to erasure. If a person requests that we remove their data, the company will need to search and identify all related data and submit a request to our support team. CloudAlly will then delete that data from the backups and provide a confirmation of deletion.

Need Help with CloudAlly?

We set up, manage, and support CloudAlly backup solutions for Microsoft 365, Google Workspace, and Salesforce. If you have questions or need expert guidance, we’re here to help.

Speak to an expert