Constant Edge

Constant Edge provides expert support for email security, data protection, and related systems. Our goal is to resolve issues quickly, minimise disruption, and ensure your systems remain secure, reliable, and fully optimised.

What we can help you with

We provide specialist support across the following areas:

Email Security

• Platforms including Proofpoint, IRONSCALES, Mimecast, and Check Point
• Email delivery issues (emails not sending, receiving, delayed, or going to spam)
• Email routing, filtering, and policy configuration
• Threat protection, quarantine management, and user-level issues

Email Authentication & DMARC

• SPF, DKIM, and DMARC configuration and troubleshooting
• DMARC setup, monitoring, and policy enforcement
• Domain alignment and email authentication troubleshooting

Backup & Data Protection

• Microsoft 365, Google Workspace, and Salesforce backup solutions
• Platforms including CloudAlly, Acronis, and Veeam
• Data recovery, restore requests, and backup monitoring
• Backup configuration, retention, and optimisation

Security Awareness Training

• Platforms including Proofpoint Security Awareness Training and IRONSCALES
• Phishing simulations, training campaigns, and reporting
• User risk reduction and programme optimisation

General Support

• Microsoft 365 email flow and configuration
• Security best practice guidance and optimisation
• Ongoing platform management and support

If you are unsure whether your issue falls within scope, please contact us and we will advise.

What is not covered under support

To ensure we deliver a high-quality, specialist service, the following are typically outside the scope of standard support:

• End-user device issues (laptops, desktops, mobile devices)
• General IT support unrelated to email security or data protection
• Third-party systems not deployed or managed by Constant Edge
• Custom development, scripting, or project-based work outside agreed services

If your request falls outside of support, we will advise on next steps where possible.

How to request support

To help us resolve your issue as quickly as possible, please include:

• A clear description of the issue
• Affected email address(es) or user(s)
• Any error messages or screenshots
• The date and time the issue occurred

Providing this information upfront helps us diagnose and resolve issues more efficiently.

Contact Support

Email: support@constantedge.com
Phone (US): +1 302-574-6902
Phone (UK): +44 131-376-7553
Contact Form: https://www.constantedge.com/contact-us

Support Levels

We offer different levels of support depending on your business needs.

Advanced Support

• Access to expert technical support
• Response during business hours
• Support for configuration, troubleshooting, and optimisation

Premium Support

• 24x7 Support with Priority response and faster resolution times
• Access to senior technical expertise
• Proactive guidance and optimisation

• Dedicated technical account management

If you are unsure which level applies to your account, please contact us.

Our Approach

We focus on delivering specialist expertise in email security and data protection. This allows us to:

• Resolve issues quickly and accurately
• Provide clear, practical guidance
• Ensure systems are configured securely and correctly
• Support your business as threats and requirements evolve

Not a customer?

We also provide implementation, management, and ongoing support for email security, backup, and compliance solutions.